Refund policy
Returns & Refund Policy
At TYOD, every tee is created on demand — printed individually just for you. This helps us reduce waste, produce responsibly, and deliver fresh, high-quality garments.
Because of this made-to-order model, we cannot accept returns or exchanges for:
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Change of mind
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Ordering the wrong size
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Preferring a different colour or design
We encourage you to check our size guide carefully before purchasing.
Incorrect, Damaged or Faulty Items
If your order arrives with any issue at all, we’ll make it right immediately.
Eligible issues include:
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Printing errors
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Damaged garments
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Incorrect items
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Quality defects
You can choose a free replacement or a full refund — whichever you prefer.
How to Request a Replacement or Refund
Please email us at:
within 30 days of receiving your order.
Include:
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Your order number
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A photo of the full item
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A clear close-up of the issue
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A photo of the neck label (for verification)
Once received, our team will process your replacement/refund within 1–2 business days.
Lost Packages
If your package is lost in transit and the courier confirms this, we will resend your order free of charge.
Order Cancellations
Orders can only be cancelled or changed before production begins.
Our printing partners often start production quickly, so cancellations are not guaranteed once your order is placed.
If you need to request a cancellation, please contact us immediately at hello@toyourowndevices.com and we will do our best.
Our Promise
We stand behind the quality of every TYOD piece.
If something isn’t right — we fix it. Always.
Shipping Issues
We are not responsible for packages lost or delayed due to courier or postal service issues, but we’ll do our best to assist in resolving the situation.
Contact
If you have questions about your order or this policy, contact us anytime at hello@toyourowndevices.com.